CUCM:Network and Feature Services

Network Services

Network services can not be activated or deactivated.But they can only be started, stopped or restarted by the network admin from Cisco Unified Serviceability web interface.Network services are automatically activated from Cisco Unified Serviceability path, Tools > Control Center > Network Services.

Some of the examples of network services are as below.

• CDR Services: Cisco CDR Repository Manager
• Admin Services: Call Manager Admin
• CM Services: Call Manager IP Phone Service, Call Manager Extension Mobility Services
• Platform Services: Cisco Tomcat, Cisco Database, Cisco SNMP Agent
• Back up and Restore Services: Cisco CallManager Serviceability, Cisco CDP, Cisco Trace Collection Service
• Performance and Monitoring Services: RTMT Service, Cisco RTMT Reporter

Feature Services

Feature services can be activated or deactivated on per server basis.Feature Services can also be started, stopped or restarted by network admin from Cisco Unified Serviceability web interface.For that choose path ,Tools > Control Center > Network Services.

These feature services can also be activated or deactivated from Serviceability web interface path,

Tools > Service Activation.

Some of the examples of feature services are as below.

• Directory Service: Cisco Dirsync
• CM Service: Cisco CallManager, Cisco TFTP, Cisco CTIManager
• Performance and Monitoring Service: Cisco Serviceabilty Reporter
• CTI Services: Cisco CM Attendant Console Server,Cisco IP Manager Assistant
• Database and Admin Service: Cisco AXL Web Service ,Cisco TAPS Service,Cisoc Bulk Provisoning Service

Timers in SNR Or Unified Mobility

Single number reach [SNR] or Unified Mobility allows the user to pick up enterprise call to his/her mobile phone when user not available in office.If user is back in office while call is going on, its allowed user to switch the phone from mobile to office desk phone.

How it works?

1. Assign IP phone soft-keys in two stages

• On hook
• Connected

2. Create End User in User Management >End User

• Check Enable Mobility to Enable 

3. Associate user to the IP Phone.

4. Add remote destination profile in Device > Device Settings > Remote Destination Profile > Add new. Click Save, now you can see an option to add a new Directory number (DN) .

5. Assign Directory Number and Rerouting CSS here.

6. At the end of this page click on Add a New Remote Destination and add remote destination number or mobile number here.

At the bottom of this page you will find Timer Information.These timers are listed below.

Answer Too Soon Timer

The minimum time in millisecond that CUCM requires the mobile phone to ring before answering the call.This settings accounts for the situations where the mobile phone is switched off or not reachable, in which network may immediately divert call to mobile phone voice mail.If the mobile phone is answered before this timer is expired,CUCM pulls call back to the enterprise number.

Range: 0-10,000 ms

Default:1 5,000 ms

Answer Too Late Timer

It is the maximum time in millisecond that CUCM allow to ring mobile phone.If this value is reached CUCM stop ringing mobile phone and pulls the call back to the enterprise number.

Range: 0 & 10,000-300,000 ms

Default: 19,000 ms

Delay Before Ringing Timer

Time that elapse before the mobile phone rings when call is extended to reach to remote destination.

Range: 0-30,000 ms

Default: 4,000 ms